Field notes
Notes from revenue and churn work
Short pieces on definitions, cohort charts, cancellation coding, and when to rebuild a dashboard — written for operators, not for trend decks.
11 June 2026
MRR definitions that survive board week
How Hong Kong subscription teams settle disputes between finance and product before the pack goes to the board.
2 May 2026
Reading logo churn against revenue churn
Customer count and dollars leave at different speeds. Here is how to present both without muddying the narrative.
17 March 2026
Cohort charts worth keeping on the wall
Not every cohort view earns permanent space. These three earn their keep for recurring revenue teams.
3 February 2026
Cancellation notes that finance can use
Support tickets are written for empathy. Finance needs coded reasons tied to dollars. Both can coexist.
8 December 2025
When to rebuild versus patch a revenue dashboard
A practical decision guide for teams inheriting a subscription metrics view that no longer matches how they bill.