Field notes · 11 June 2026
MRR definitions that survive board week
How Hong Kong subscription teams settle disputes between finance and product before the pack goes to the board.
Board week is when quiet disagreements about monthly recurring revenue become loud. One team counts paused accounts as retained; another does not. The pack then carries two stories.
Start with a written definition owned by finance and countersigned by the product lead who owns billing rules. Include how you treat trials converting mid-month, prorated upgrades, and multi-currency settlement common among Hong Kong operators serving regional customers.
We ask clients to keep a short change log: date, reason, and who approved the shift. When a board member asks why March looks different from February, the answer is already documented.
If your dashboard cannot show both the current definition and a restated prior period, fix that before you debate strategy. Clarity on the number usually shortens the strategy debate itself.