Refund & rescheduling policy
This policy applies to professional engagements with Content Nestcore — dashboard commissions, churn reviews, executive briefings, and monthly stewardship — not to physical products or software subscriptions.
Eligibility overview
Fees are tied to reserved time and prepared work. Refunds depend on how much preparation or delivery has started, and on the engagement type.
Deposits on project work
Dashboard commissions and churn reviews typically require a 40% deposit. If you cancel more than ten business days before the agreed kickoff, we refund the deposit minus a HKD 1,500 administration fee. Cancellations inside ten business days forfeit the deposit because preparation calendars are already blocked.
Work already started
Once kickoff materials have been received and scoping or build work has begun, fees for completed stages are non-refundable. Unused later stages may be partially refunded or credited toward a rescheduled engagement at our discretion, documented in writing.
Executive Metric Briefings
Briefings paid in full may be rescheduled once without charge if you give at least five business days’ notice. Later cancellations are non-refundable; we may offer a credit valid for three months. No-shows without notice are charged in full.
Monthly Analytics Stewardship
Retainers invoice monthly in advance. You may cancel with fifteen days’ notice before the next billing date. The current month is non-refundable once the close cycle has started. Partial months are not prorated after work for that close has begun.
Rescheduling
We will make reasonable efforts to reschedule kickoffs and workshops when both parties agree. Repeated reschedules may require a new estimate if team availability or scope has changed.
Purchased materials and third-party costs
If an engagement requires paid third-party data extracts or meeting rooms booked at your request, those costs are non-refundable once incurred.
Refund method and timing
Approved refunds are returned to the original payment method within fourteen business days of written approval. Bank transfer fees charged by intermediaries are not reimbursed unless the refund results from our error.
How to request a refund
Email info@content-nestcore.click with your engagement name, invoice reference, and reason. You may also call +85290489942. We confirm receipt within two business days and state the outcome after review.
Exceptions
If Content Nestcore cancels an engagement for reasons within our control, you may choose a full refund of amounts paid for undelivered work or a rescheduled date at no extra fee.